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Coface Canada (Toronto)

2235 Sheppard Ave. East

2235 Sheppard Ave. East
Suite 902B
North York

ON M2J 5B5, Toronto

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  • You believe Coface has erroneous information on your payment behavior.
  • You are wanting to provide Coface with financial statements or bank references.
  • You want to bring more information on a payment issue/delay you are experiencing.
  • You want to update us on a payment plan on-going.
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Make a Complaint

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Even with the best efforts possible, we know things can go wrong.
If you are dissatisfied with any aspect of our service, please let us know as soon as possible.
 
Use the formbelow or contact us by email (complaint.canada@coface.com). Please be sure to include a description of your complaint and your expectations from us. You should also include your name, address, and contract details such as the policy number. 
 
Our commitment
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will:
- Acknowledge receipt of your complaint
- Provide you with a reference number
- Send a final answer within a reasonable timeline
 
Detailed complaint procedures are available upon request. 
 
The Canadian Branch of Compagnie Française d'Assurance pour le Commerce Extérieur is member of The General Insurance OmbudService: 4711 Yonge Street 10th Floor, Toronto, ON M2N 6K8, https://www.giocanada.org/. This information will be posted on the Coface Canada website.

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